Question 1

What is Echo?

Accepted Answer

Echo is an intuitive AI chatbot provided by Shasha Technology. It is custom trained on the content of your webpages, documents, and more. This chatbot can then be integrated into your website to function as a question-answer bot, offering 24/7 multilingual support.

Question 2

Can I customise my Echo?

Accepted Answer

Yes, Echo has extensive customisation options for your business. You can personalise the welcome message, avatar, colours, and more. We also provide the option to customise the personality and tone of the to match your brand's voice.

Question 3

Do you provide ongoing support or training?

Accepted Answer

Absolutely, depending on your plan you would have the option on preset retraining intervals. However if instant or additional retraining are required you can purchase an add-on at any time.

Question 4

Does ShashaTechnology.ai store chat history for me?

Accepted Answer

Yes, we securely store your chat history. You can access all chat interactions in a monthly repost if requested.

Question 5

What type of content can I use to train my chatbot?

Accepted Answer

Shasha Technology.ai supports a wide range of content types. Our built-in crawler can quickly navigate through your entire website and extract all text content. We currently support importing of text, sitemaps, PDF, DOC, DOCX, CSV, XLS files, Sitemaps, Google Sheets and YouTube video URLs.

Question 6

Does Echo support multiple languages?

Accepted Answer

Yes, the chatbot supports 95 languages, allowing it to assist your clients in their preferred language automatically.

Question 7

Can I create different Chatbots for different purposes such as Support, Sales, Research etc?

Accepted Answer

Yes you can. We can custom train each chatbot to meet your specific needs and requirements. You can effectively create bots for different roles.

Question 8

Can I upgrade and downgrade anytime?

Accepted Answer

Yes you can upgrade and downgrade your plans so you're not locked in. If you downgrade, you will of course lose features, and messages allowances.

Question 9

How do I install the chatbot on my Website?

Accepted Answer

It's really easy. You can simply add a small snippet of code to your site and the chatbot will appear just as it does on this website. There are also other disaply options such as embedding.

Question 10

Can I install a chatbot on multiple Websites?

Accepted Answer

Yes you can! Each chatbot can dealing with multiple conversations at the same time.

Question 11

My website uses Javascript to load the pages. Can you crawler still scrape the data?

Accepted Answer

Yes! With our new web crawler, we can crawl and extract data from almost any website, including javascript sites and those that have active firewalls.

Question 12

What platforms do you integrate with?

Accepted Answer

NousChat natively integrations with Facebook Messenger, Slack, Instagram and WhatsApp. We also have the ability to integrates with over 5000+ different apps by utilising Zapier.

Question 13

What is a message credit?

Accepted Answer

Each individual response that the AI chatbot provides consumes is a message credit. However, each language model uses a different amount of message credit per response:

GPT-4o Mini = 1 Message Credit per response
GPT-4o = 5 Message Credits per response
Claude 3.5 Sonnet = 10 Message Credits per response
Claude Haiku 3.5 = 5 Message credit per response
Google Gemini Flash 1.5 = 1 Message Credit per response
Google Gemini Pro 1.5 = 1 Message Credit per response

By default your chatbot would be set to GPT-4o Mini

Question 14

Do you have a free trial?

Accepted Answer

Yes we do! We offer a 50 credit free trial which includes 1 days of training.

Question 15

How quickly can I get my AI chatbot up and running?

Accepted Answer

The average chatbot can be up and running in an hour, However we recommend atleast 1 day for training and another day for testing before deploying to your site.

Question 16

What happens if I run out of message credits?

Accepted Answer

Don't worry, you can easily buy more credits to add to your account or just upgrade to a higher plan with more message credits. Just go to the add-on section and send a request to support for however many you need.

Question 17

Can I cancel anytime?

Accepted Answer

We find that most subscribers love the time and money savings of having an AI chatbot, but you can cancel your subscription at any time if you wish to.

Question 18

Can I train by chatbot on multiple websites?

Accepted Answer

Yes you can. You can see the maximum amount of pages allowed per website in our plan.

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