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  • What is Echo?
    Echo is an intuitive AI chatbot provided by Shasha Technology. It is custom trained on the content of your webpages, documents, and more. This chatbot can then be integrated into your website to function as a question-answer bot, offering 24/7 multilingual support.
  • Can I customise my Echo?
    Yes, Echo has extensive customisation options for your business. You can personalise the welcome message, avatar, colours, and more. We also provide the option to customise the personality and tone of the to match your brand's voice.
  • Do you provide ongoing support or training?
    Absolutely, depending on your plan you would have the option on preset retraining intervals. However if instant or additional retraining are required you can purchase an add-on at any time.
  • Does ShashaTechnology.ai store chat history for me?
    Yes, we securely store your chat history. You can access all chat interactions in a monthly repost if requested.
  • What type of content can I use to train my chatbot?
    Shasha Technology.ai supports a wide range of content types. Our built-in crawler can quickly navigate through your entire website and extract all text content. We currently support importing of text, sitemaps, PDF, DOC, DOCX, CSV, XLS files, Sitemaps, Google Sheets and YouTube video URLs.
  • Does Echo support multiple languages?
    Yes, the chatbot supports 95 languages, allowing it to assist your clients in their preferred language automatically.
  • Can I create different Chatbots for different purposes such as Support, Sales, Research etc?
    Yes you can. We can custom train each chatbot to meet your specific needs and requirements. You can effectively create bots for different roles.
  • Can I upgrade and downgrade anytime?
    Yes you can upgrade and downgrade your plans so you're not locked in. If you downgrade, you will of course lose features, and messages allowances.
  • How do I install the chatbot on my Website?
    It's really easy. You can simply add a small snippet of code to your site and the chatbot will appear just as it does on this website. There are also other disaply options such as embedding.
  • Can I install a chatbot on multiple Websites?
    Yes you can! Each chatbot can dealing with multiple conversations at the same time.
  • My website uses Javascript to load the pages. Can you crawler still scrape the data?
    Yes! With our new web crawler, we can crawl and extract data from almost any website, including javascript sites and those that have active firewalls.
  • What platforms do you integrate with?
    NousChat natively integrations with Facebook Messenger, Slack, Instagram and WhatsApp. We also have the ability to integrates with over 5000+ different apps by utilising Zapier.
  • What is a message credit?
    Each individual response that the AI chatbot provides consumes is a message credit. However, each language model uses a different amount of message credit per response: GPT-4o Mini = 1 Message Credit per response GPT-4o = 5 Message Credits per response Claude 3.5 Sonnet = 10 Message Credits per response Claude Haiku 3.5 = 5 Message credit per response Google Gemini Flash 1.5 = 1 Message Credit per response Google Gemini Pro 1.5 = 1 Message Credit per response By default your chatbot would be set to GPT-4o Mini
  • Do you have a free trial?
    Yes we do! We offer a 50 credit free trial which includes 1 days of training.
  • How quickly can I get my AI chatbot up and running?
    The average chatbot can be up and running in an hour, However we recommend atleast 1 day for training and another day for testing before deploying to your site.
  • What happens if I run out of message credits?
    Don't worry, you can easily buy more credits to add to your account or just upgrade to a higher plan with more message credits. Just go to the add-on section and send a request to support for however many you need.
  • Can I cancel anytime?
    We find that most subscribers love the time and money savings of having an AI chatbot, but you can cancel your subscription at any time if you wish to.
  • Can I train by chatbot on multiple websites?
    Yes you can. You can see the maximum amount of pages allowed per website in our plan.
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